Privacy Policy

Introduction

Childhood Australia Pty Ltd trades as or is licensed for AlphaTykes, Dynamight Kids, Wild Things, Boppin’ Babies and Fruition Tuition.

Childhood Australia Pty Ltd customer privacy is an important part of our relationship with our customers. The following privacy policy applies to all Childhood Australia Pty Ltd users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Childhood Australia Pty Ltd at 1300 61 22 88.

Collection of Information

In order to use the Childhood Australia Pty Ltd website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Childhood Australia Pty Ltd is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collected Information

Any details collected from Childhood Australia Pty Ltd customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at info@childhoodaustralia.com.au

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@childhoodaustralia.com.au

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Childhood Australia Pty Ltd uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails.

If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@childhoodaustralia.com.au You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Childhood Australia Pty Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Childhood Australia Pty Ltd does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Childhood Australia Pty Ltd site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of childhoodaustralia.com.au.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Changes to Privacy Policy

Childhood Australia Pty Ltd uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by ChildhoodAustralia Pty Ltd or any outside party.
All transactions are performed under 128 Bit SSL Certificate.
All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
eWAY is an authorised third party processor for all the major Australian banks.
eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Childhood Australia Pty Ltd.

Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 3 – 4 days; however if goods are unavailable delivery will take a little longer.

If you wish to query a delivery please contact us on 1300 61 22 88.

Sibling Policy

Childhood Australia encourages parental participation in our program and understands that this sometimes means that siblings of enrolled students are also present in the classroom.

Whilst we are very happy to accommodate siblings playing quietly at the back of the classroom (eg colouring, drawing, reading etc), in consideration of all families participating in the program, we ask that you:

Be aware of classroom size limitations
Note that there are only enough activity sheets and craft resources for enrolled students
Understand that noisy play or upset siblings are very distracting for all students and can make it difficult for our teachers to keep their students focused on the lesson. In some cases it may be appropriate to move the sibling to our reception area, where we have puzzles and blocks.

Supervision of children at Childhood Australia other than those children participating in lessons, remains the responsibility of the parent or guardian accompanying the children.

Refund Policy

We understand that circumstances change and enrolments may need to be cancelled – we are committed to being as flexible and accommodating as possible.

Absences – Childhood Australia Family Centre

If your child cannot attend a scheduled lesson at our Childhood Australia Family Centre due to illness, family holidays etc, we offer two alternatives:

We are happy to arrange for your child to attend a make up lesson. We will use best endeavours to find a suitable lesson based on age of the other students, number of students in the lesson and the level of advancement in the program, however parents and carers should note that it may not be possible to find a make up lesson where the exact topic is being taught. Your Centre Manager will be happy to suggest some times and days of possible make up lessons.
We encourage you to come early or stay late at your next lesson so that you can spend one-on-one time with your child’s teacher to catch up on the missed lesson.

Absences – Childcare Centre or OSHC Service

If your child cannot attend a scheduled lesson at an external service such as child care centre, OSHC service or similar due to illness, family holidays etc; no make up lessons are applicable. If we are informed of your child’s absence at the time of enrolment, we will only charge you for the projected lessons that you anticipate your child will be present in the lesson.

Cancelling Your Enrolment

When a child enrols in the Childhood Australia Pty Ltd program, we allocate a place in your preferred lesson for that child for each term, and we engage teachers and prepare materials for the duration of the term. For this reason, we are not able to provide refunds for the term which has commenced, but are happy to provide full refunds for any future terms which have been paid for in advance, less any discounts that may have been provided as an incentive for early enrolment.

For Holiday Programs which are cancelled prior to the session, we are happy to refund the total fee excluding a 20% booking fee.

No refunds are given for lessons which have been attended.

Refunds for Module Materials

No refunds are given for module materials which have been taken away from the centre.

When Childhood Australia Pty Ltd Cancels a Lesson

If Childhood Australia Pty Ltd needs to cancel a lesson due to a teacher being sick or for some other reason, we will provide a full refund or a credit for the lesson cancelled.

Behaviour Policy

Children will be children, but sometimes unruly children can disrupt a whole class.

While we encourage children to have fun, be active and participate actively in lessons, it is important that the whole class can enjoy the lesson and that the teacher doesn’t need to spend an unfair amount of time in managing misbehaviour.

If a child is disruptive, the teacher will call the child’s attention and ask them to behave. If the teacher has to call the child’s attention more than three times, the child will be removed from the rest of the lesson.

If the parent is in attendance, the teacher will ask them to play a more active role in managing the child’s behaviour.

If the parent is not in attendance, the teacher will inform the parent of the issue and the parent will be asked to stay during the lesson to ensure the child’s good behaviour.

If this continues to happen every week, Childhood Australia Pty Ltd reserves the right to remove the child from the class. Childhood Australia Pty Ltd will make every effort to place the child in another class in an attempt to see if their behaviour improves in a different environment. If another class cannot be found, or the child’s behaviour does not improve, Childhood Australia Pty Ltd’ last resort will be to remove the child from class entirely and the remaining fees will be forfeited.